1. Who we are
Get Shifts is operated by NXT Digital Ltd (trading as Get Shifts), a company registered in England and Wales, with its registered office at Unit 5, Christie Fields Office Park, Christie Way, Manchester M21 7QY. You can reach us at support@getshifts.co.uk or on 0330 808 3871.
2. The agreement
These terms form a binding contract between NXT Digital Ltd and the organisation that creates a Get Shifts account (the “Customer”). By creating an account, accessing the platform or inviting users, you confirm you are authorised to accept these terms on behalf of your organisation.
If you use Get Shifts under a separately signed order form or enterprise agreement, that document prevails where it conflicts with these terms.
3. Definitions
4. Your account
You are responsible for keeping credentials secure, for maintaining accurate account information and for all activity under your account. Seats and Worker profiles are for your organisation only and may not be shared, sublicensed or resold. Notify us promptly at support@getshifts.co.uk if you suspect unauthorised access.
5. Acceptable use
You agree to use the Platform lawfully and only for managing your own workforce. You must not:
We may suspend accounts that put the Platform or other customers at risk, giving notice where reasonably possible.
6. Trials, subscriptions & billing
Paid plans are billed per Active Employee per month at the rate shown on our Pricing page, unless your order form says otherwise. Trials are free for their stated period; at the end of a trial your account converts to the plan you choose, or downgrades to the free tier.
7. Your data
The Customer owns all Workforce Data. You grant NXT Digital Ltd a limited licence to host and process it solely to provide, secure and improve the service, in line with our Privacy policy and Data Processing Agreement. We never sell Workforce Data or use it to advertise to your Workers.
On termination you may export your data; we return or delete remaining personal data within 30 days of account closure, except where law requires longer retention.
8. Intellectual property
The Platform, its design, software and documentation remain the property of NXT Digital Ltd and its licensors. We grant you a non-exclusive, non-transferable right to use the Platform for the duration of your subscription. Feedback you give us may be used to improve the product without obligation.
9. Third-party services
The mobile apps are distributed through the Apple App Store and Google Play, whose terms also apply to your download. Where you connect third-party tools (payroll, accounting), your use of those tools is governed by their own terms, and we are not responsible for their services.
10. Availability & support
We target 99.9% monthly availability, excluding planned maintenance announced in advance and events beyond our reasonable control. Support is available Monday to Friday, 9:00–17:30 UK time, by email and phone, with priority response on Growth and Scale plans.
11. Warranties & disclaimers
We provide the Platform with reasonable skill and care. Except as expressly stated, the Platform is provided “as is” and we do not warrant it will be uninterrupted or error-free. You remain responsible for your own legal and regulatory compliance as an employer or agency — the Platform supports compliance workflows but does not constitute legal advice.
12. Liability
Neither party excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot lawfully be limited. Subject to that, our total aggregate liability in any 12-month period is capped at the fees you paid in that period, and neither party is liable for indirect or consequential loss, loss of profits or loss of data (other than our obligation to maintain backups).
13. Suspension & termination
You may cancel at any time from your account settings. We may terminate for material breach not remedied within 14 days of notice, or immediately for serious misuse. Sections that by their nature should survive (data, IP, liability) survive termination.
14. Changes to these terms
We may update these terms as the product and law evolve. Material changes are notified by email at least 30 days in advance; continued use after the effective date constitutes acceptance.
15. Governing law
These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, except that either party may seek injunctive relief in any competent court.